Performance Report

The CPAP Box

New Orders (this week)

34

▼ vs prior week 52

Registered Customers

64

▼ vs prior week 73

Sales %

53.13%

▼ vs prior week 71.23%

Visitors

1.05k

▲ 3.05% (Oct 31–Nov 6)

Sessions

1.61k

▼ 3.88%

Signups (Uniques)

41

▼ 4.65%

Registered vs New Orders — Weekly Trend

Registered (blue) vs New Orders (orange), Sat–Fri weeks Sep–Nov 2026. One axis; color follows series.

Sales % — Weekly Conversion Rate

Single series (aqua), sequential. Order placement > order value; Sales% is not an axis.

Orders & Sales — Magento (Sat–Fri)

Orders this week

34

▼ vs prior week 52

Order value

$2,094

Complete · New · Pending

Complete

26

Shipped · Win

Pending

8

Awaiting prescription

Source: Magento > reports > custom reports. Upload CSV in Raw Orders Table tab to refresh.

Registered Customers — Magento (Sat–Fri)

Registered this week

64

New customer accounts

With order

34

Converted to order

Without order

30

Gap — outreach list

Conversion

53.1%

Registered → Order

Upload customer registered-.csv from Magento > customers > all customers.
Customer ID Name Email Phone State Customer Since Referred By Rx Available Confirm Order

Source: Magento > customers > all customers. Upload CSV to refresh.

Machines & Advertising — Weekly Reconciliation

Machine orders placed

33

Ad team view · Final

Machines shipped

22

Mon 11/02 – Fri 11/06

Waiting to ship

11

Paid, no machine sent

Total ad spend

$2,232

Google + Meta

ChannelRegisteredNew OrdersComplete%
Google (incl. 60% ISleep/unknown)34191258%
Facebook / Instagram (incl. 40% ISleep/unknown)2110730%
Others / Referrals114712%
Total663326100%

Source: rmz_nov7 tab — advertising reconciliation. Machine count follows the “Count machines as” switch (Shipped vs All orders).

MonthDated StartDated EndChannelRegisteredNew OrderSales %
Sep 2026Aug 29, 2026Sep 4, 2026TheCPAPBox744256.76%
Sep 2026Sep 5, 2026Sep 11, 2026TheCPAPBox854552.94%
Sep 2026Sep 12, 2026Sep 18, 2026TheCPAPBox865462.79%
Sep 2026Sep 19, 2026Sep 25, 2026TheCPAPBox604066.67%
Oct 2026Sep 26, 2026Oct 2, 2026TheCPAPBox683652.94%
Oct 2026Oct 3, 2026Oct 9, 2026TheCPAPBox865766.28%
Oct 2026Oct 10, 2026Oct 16, 2026TheCPAPBox754762.67%
Oct 2026Oct 17, 2026Oct 23, 2026TheCPAPBox704057.14%
Oct 2026Oct 24, 2026Oct 30, 2026TheCPAPBox735271.23%
Nov 2026Oct 31, 2026Nov 6, 2026TheCPAPBox643453.13%

Weekly export detail — Magento Customers & Orders (Sat–Fri), Sep 2026 – Nov 6, 2026.

Gap: Registered but Not Ordered

Customers who registered this week but have not placed an order — typically missing a prescription upload. These are the outreach list for the weekly email.

Registered, no order

30

Outreach priority list

With prescription (Rx=1)

8

Ready to order

Without prescription

22

Need Rx upload

Gap rate

46.9%

Registered → No order

Customer ID Name Email Phone State Registered Rx Available Referred By Action

Gap list = registered customers minus order email IDs. Send this list via email each week with prescription upload link.

Weekly Export Detail — Magento Customers & Orders (Sat–Fri)

Upload sales report-.csv from Magento > reports > custom reports. The table updates instantly.
Order ID User(ID) Email Id Order Date Status Stage Amount Machine Mask UTM Medium Campaign States

10 weekly exports, Sep 2026 – Nov 6, 2026. Channel: TheCPAPBox. This table is the WCAG-clean twin of the charts above.

Weekly Takeaways

  • Conversion dropped sharply this week. Sales % fell from 71.23% (Oct 24–30) to 53.13% (Oct 31–Nov 6) — back near September levels — and new orders fell to 34.
  • Registered customers dipped to 64 from a peak of 86 in mid-October; signup uniques fell 4.65% on the web side (Amplitude), suggesting top-of-funnel softness.
  • Funnel leakage is at checkout. Pathfinder shows 654 users land on /, only 34.4% reach /machine-rental-info, and just 10 of 654 complete to /checkout/cart/ — a 1.5% end-to-end conversion.
  • Mask-selection is the biggest mid-funnel dropoff: /choosing-your-mask drops from 37 users (5.66%) down to 31 at cart (4.74%) — 18% attrition in that single step.
  • Visitors up 3.05% but session duration down 4.95% and bounce low (0.0623%) — traffic is arriving but not converting deeper.

Conversion Funnel — Pathfinder (Oct 31 – Nov 6, 2026)

/ (home)
654 users · 100%
/machine-rental-info
225 users · 34.4%
/order-supplies
71 users · 10.9%
/choosing-your-mask
37 users · 5.66%
/checkout/cart/
31 users · 4.74%
/checkout/cart/ (complete)
10 users · 1.53%

Ordered stages, largest first (ranked bars — correct form for part-to-whole comparison >6 parts). Percentages vs 654 home users.

Recommendations

  • Fix the mask-selection step. /choosing-your-mask loses 18% of users in a single stage — the biggest single dropoff in the funnel. Audit the mask quiz for confusing questions, long load times, or dead-end paths, and test a simplified 2–3 question flow.
  • Rebuild checkout trust. Only 10 of 654 home visitors (1.5%) complete a rental. Add visible progress indicators, express shipping options, and insurance/payment badges above the fold at /checkout/cart/ to cut abandonment.
  • Re-engage last week's drop. Sales % fell from 71.23% to 53.13% week-over-week. Compare the Oct 24–30 vs Oct 31–Nov 6 cohorts for a common cause (campaign pause, promo expiry, stock gap) and re-run the winning week's promo.
  • Replenish top-of-funnel. Registrations dipped to 64 and signup uniques fell 4.65%. Increase Google Ads/Meta spend on prospecting terms and refresh ad creative before traffic softness turns into a sustained dip.
  • Track weekly, act bi-weekly. Monitor the Registered → New Order → Sales % trend each week; target holding Sales % above 60% and lifting end-to-end conversion above 2% by the next report.